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Business Skills Video training library for the business skills produced by business professionals for professionals and students
   

This DVD training series is for all those involved in business, including people thinking about starting a business.

The DVD's will provide you with the most cost effictive and flexible training aid.

From creating a business plan to marketing and customer care

  

DVD 1: A Buisness Plan - What's that? - (30 mins) £59 + VAT
   
  Shows how to prepare a business plan and what it should contain. Also deals with profitability and cashflow forecasts in detail and explains why we need a business plan and how important it is to our business.  

DVD 2: What is marketing? - (30 mins) £59 + VAT
   
 

This DVD introduces the basic steps of marketing, including:

Identifying your market place
Identifying your customer
Your image
Why your customers should buy from you
How to plan your marketing strategy
How to let potential customers know about you
How to persuade them to buy from you
How to develop a competitive edge
 

DVD 3: Customers - Who Care's? - (30 mins) £59 + VAT
   
 

Whether your organisation is large or small, manufacturing or service based, the fact is, the most important person involved in your business is your customer.

This DVD is in two parts - Part 1 is aimed at management and covers

The management role in providing excellent customer service.
Why we need a customer care policy
How to achieve good customer care
Informing staff of the importance of customer care
Part 2 covers the essentials of customer care service for the staff, explaining how good customer service will benefit both the company and them, making their job easier and more rewarding. Subjects include:
Customer relations
Corporate image
Handling complaints
 
These titles are only £59 plus VAT each - click to order
   
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