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A Practical Guide To
Total Quality Management (TQM)
A training video for industreal management produced by 'TQM' professionals for professionals and students.
A practical approach to Total Quality Management is aimed at all those who need to understand and implement systems for improving the level of quality in an organisation.
This title is presented by Gary Hope a familiar TV, theatre and film personality.
This DVD features the four basic steps involved with Total Quality Managemnet
Step
1
Group Dynamics & Teamwork
Teamwork is at the heart of all TQM activities. This first part looks at how people interact with each other in group situations and contains many useful tips in how to promote effective teamwork
Step
2
Identifying a Process
One of the most common problems encountered in any organistation is not understanding what needs to be done! By formally identifying the details of any process (production, paperwork, etc.) not only can problems be highlighted, they can often be eliminated merely by agreeing the correct action.
Step
3
Gathering Information
Information is the raw material for identifying and solving problems. This section deals with ways in which accurate, relevent and up-to-date information can be collected.
Step
4
Tools for Analysis
The question now is "what do we do with all this information?" In this last section powerfool tools for analysing data as well as helping teams focus on the issues and clarify their own thinking are demonstrated.
